DigiFlow Terms & Conditions
Last Updated: 12th March 2025
Welcome to DigiFlow! These Terms and Conditions govern your use of our website and services. By purchasing or using any of our secretarial or training services, you agree to abide by these terms. Please read them carefully.
1. Definitions
- “DigiFlow” refers to our business providing secretarial and training services.
- “Client” refers to any individual or business purchasing our services.
- “Services” refer to all secretarial and training services offered by DigiFlow.
- “Website” refers to our online platform where services can be accessed and purchased.
2. Services Provided
DigiFlow offers:
- Secretarial Services (document preparation, typing, filing, data entry, transcription, etc.).
- Training Services (administration skills, business communication, Microsoft Office training, etc.).
- Services are available online and payments can be made through our website.
3. Payments & Pricing
- All prices are displayed on our website and are subject to change without prior notice.
- Payments must be made in full before service delivery, unless otherwise agreed.
- We accept payments through [list payment methods, e.g., mobile money, bank transfer, online payment gateways].
4. Cancellation & Refund Policy
- Clients can cancel a service before work begins for a full refund.
- Partial refunds may be issued for services that are partially completed.
- No refunds will be given for completed services unless DigiFlow fails to deliver as agreed.
- Training cancellations must be made at least 48 hours before a session for a full refund.
Refer to our Refund & Cancellation Policy for more details.
5. Client Responsibilities
- Clients must provide accurate information when requesting services.
- DigiFlow is not responsible for errors caused by incorrect or incomplete client information.
- Clients must ensure they have the necessary equipment (e.g., internet, devices) for online training.
6. Service Delivery & Turnaround Time
- Service delivery timelines will be communicated upon confirmation of order.
- Delays due to client inaction (e.g., late submission of materials) will not be DigiFlow’s responsibility.
- Training sessions must be attended at the scheduled time unless rescheduled in advance.
7. Intellectual Property Rights
- All materials created by DigiFlow (documents, training content, etc.) remain our intellectual property unless stated otherwise.
- Clients are not allowed to resell, distribute, or modify our training materials without written permission.
8. Privacy & Data Protection
- Client information will be handled with strict confidentiality.
- We do not sell, share, or misuse your personal data.
- By using our services, you agree to our Privacy Policy.
9. Limitation of Liability
- DigiFlow is not liable for any indirect, incidental, or consequential damages arising from service use.
- We do not guarantee specific results from training or secretarial services.
- In case of disputes, our liability is limited to the amount paid by the client for the service.
10. Changes to Terms
- DigiFlow reserves the right to update or modify these terms at any time.
- Continued use of our services after updates means you accept the new terms.